Scaffold support
Let’s get you building again.
Start with the answers below, or email us if you need a hand.
Why aren’t my selected apps being blocked?
App blocking requires Screen Time permission. Confirm that Scaffold still has authorization, that at least one app or category is selected, and that the focus session is actively running.
What happens if I close Scaffold during a focus session?
Active sessions are designed to continue tracking while you use other apps or lock your phone. Reopen Scaffold to return to the active session and see its current state.
How does focusing grow my city?
Choose a building when you begin a session. Finishing focused time earns progress for that building, helping it advance and become part of your larger city.
Can I create repeatable routines?
Yes. Routines let you arrange timed steps you repeat, then move through them one at a time while Scaffold keeps the sequence on track.
Is my city backed up?
Cloud-connected accounts can store Scaffold data for recovery and supported account features. Keep the app updated and make sure you are signed into the intended account before changing devices.
Can Scaffold see what I do in other apps?
No. App blocking uses Apple’s Screen Time frameworks. Scaffold works with your selected restrictions but does not receive the content you view or create inside other apps.
How do I request account deletion?
Open Settings in Scaffold and choose the option to permanently delete your account. Deletion begins immediately and removes your Scaffold account, cloud data, app progress, social data, and data stored locally on your device. Account deletion does not cancel an Apple subscription, which you can manage through your Apple account.